Terms and conditions of use and sale – DIVINAS IMPORT

1. PRODUCT INFORMATION AND AVAILABILITY

• Prior Inspection: ZCIMPORT guarantees that all products are meticulously inspected before dispatch.
• Shipping Transparency: As a safety and transparency measure, the company will send the Customer visual evidence (photo or video) of the packed order before it is handed over to the transport agency. Once this evidence is sent, the order is considered to have been properly prepared.

2. SHIPPING AND TRANSPORT RESPONSIBILITIES

• Delivery Data: The Customer is solely responsible for providing accurate data (full name, ID/RUC, address, phone) for dispatch. ZCIMPORT assumes no responsibility for delivery errors caused by incorrect or incomplete data.
• Carrier Choice: Transport is carried out through the logistics company selected by the Customer.
• Third-Party Liability Limitation: Once the product is handed over to the transport agency, custody of the goods becomes the responsibility of that entity. ZCIMPORT is not responsible for delays, losses, physical damage, impacts or mishandling of the merchandise during transit. Any claims for these reasons must be managed by the Customer directly with the transport company.

3. CANCELLATION AND PAYMENT POLICY

• Irrevocability: Once the order is confirmed and payment is made, no cancellations or purchase withdrawals are accepted, as the preparation and logistics process begins immediately.
• Delivery Times: Estimated arrival times are for reference only and may vary depending on the destination, the transport agency's load or high-demand seasons.

4. EXCHANGE AND RETURNS POLICY

• Exclusions for Personal Preference: For hygiene, logistics and product nature reasons, exchanges or returns based on personal taste, scent perceptions, minimal color variations (derived from the user's screen settings) or subjective expectations are not accepted.
• Conditions for Exceptional Cases: In the unlikely event that a return is accepted due to extraordinary commercial management:

1. The product must be sealed, with no signs of use and in its original packaging.
2. The Customer will assume 100% of the shipping costs (both the original outbound freight and the return freight to our warehouses).

5. MANUFACTURING DEFECT WARRANTY

In compliance with current regulations, if a product shows an evident manufacturing defect, the Customer must report it within a maximum of 24 to 48 hours after receipt, attaching visual evidence. The case will be evaluated to proceed with the corresponding exchange, provided the damage is not attributable to transport or misuse.

6. INTELLECTUAL PROPERTY

All content, images, logos and visual material on the website are the property of ZCIMPORT. Their total or partial reproduction without express authorization is prohibited.

7. JURISDICTION AND APPLICABLE LAW

These terms are governed by the laws of the Republic of Peru. In the event of any dispute, the parties submit to the jurisdiction of the judges and courts of the Lima judicial district, waiving any other jurisdiction.